Privacy Policy

1. Introduction & Scope

At Sattvavana, we are committed to protecting your privacy. This Privacy Policy applies to both our website (sattvavana.com) and our mobile applications (iOS and Android).

This policy explains how we collect, use, and safeguard your information across all Sattvavana platforms. We operate as a local organic food retail store based in India and do not share your data with any third parties.Your information is used solely to serve you better.

2. Information We Collect

Website (sattvavana.com)

The website collects minimal information:

• Contact Form Data: Name, email, phone, and message (if you contact us)
• Website Analytics: Pages visited, time spent, device type, IP address (anonymized via Google Analytics)
• Cookies: Session data, preferences, and analytics tracking

Mobile App (iOS & Android)

The mobile app collects information necessary for orders and service:

• Account Information: Name, phone number
• Delivery Address: Complete physical address for order delivery
• Order Details: Products ordered, quantities, order history, and preferences
• Payment Information: Payment method (we do not store full credit card numbers - processed securely by payment providers)
• App Usage Analytics: Features used, interaction patterns (anonymized). Currently not available. It will be implemented in future once scaled to our goal.

What we do NOT collect: Sensitive medical information, religious/political preferences, biometric data, or any unnecessary personal information.

3. How We Use Your Information

Your information is used exclusively for:

• Processing and fulfilling your orders (mobile app)
• Communicating order updates, delivery status, and important notices
• Responding to inquiries and support requests
• Improving our products, services, and user experience
• Preventing fraud and ensuring platform security
• Complying with legal obligations in India
• Sending opt-in promotional content and newsletters

We strictly do NOT: Share data with third-party marketers, sell information, use data for targeted advertising beyond our platforms, rent information, or use it for any purpose beyond serving your orders and communication.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted transmission of all data (HTTPS/SSL encryption)
• Secure storage with restricted access and authentication
• Regular security audits and vulnerability assessments
• Regular software updates and security patches
• Strict employee confidentiality and non-disclosure agreements
• PCI-DSS compliant payment processing (no card data stored locally)

While we strive to protect your data with industry-standard security, no system is completely secure. Please use strong passwords and do not share your login credentials with anyone.

5. Cookies and Tracking Technologies

Our platforms use cookies and similar technologies:

• Session Cookies: Maintain your login and shopping session
• Analytics Cookies: Track anonymous usage patterns to improve functionality (Google Analytics)
• Preference Cookies: Remember your language, location, and display preferences
• Security Cookies: Prevent fraud and detect unauthorized access

You can disable cookies in your browser settings, though this may affect website functionality. Mobile app users can adjust tracking preferences in app settings.

6. Your Rights and Choices

You have the right to:

• Access any personal information we hold about you
• Update or correct your account information
• Request deletion of your account and data (subject to legal retention requirements)
• Unsubscribe from email communications at any time
• Opt out of analytics and promotional content
• Export your order history
• Opt out of cookies (browser settings)

To exercise these rights, contact us at sattvavana.organic@gmail.com or call +91 91876 34334.

7. Data Retention

We retain your information only as long as necessary:

• Website Contact Inquiries: 1 year or until resolved
• Account Information: Until account deletion or 2 years of inactivity
• Order History: 3 years (for accounting purposes)
• Payment Records: As required by law (typically 7 years)
• Analytics Data: Automatically purged after 26 months

8. Third-Party Services

We use limited third-party services that may access information only as necessary:

• Payment Processors: For secure payment processing (PCI-DSS compliant) - we do not have access to full card numbers
• Analytics Provider: Google Analytics (anonymized data only)

Important: We do NOT share customer data with delivery partners beyond what is necessary (order details and delivery address only, bound by strict confidentiality agreements).

These partners are contractually obligated to maintain the same level of data privacy that Sattvavana does.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect information from children. If we become aware of data collection from children, we will delete it immediately and may terminate the associated account.

10. India-Specific Compliance

This Privacy Policy complies with applicable Indian and international laws:

• Digital Personal Data Protection Act, 2023 (DPDPA)
• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Apple App Store Privacy Guidelines
• Google Play Store Privacy Policy Requirements

Sattvavana is based in Bengaluru, Karnataka, India. All data is stored and processed in India.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via email or through the mobile app. Continued use of our website or app constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: